Tecnol USA

Maintenance Agreements

Product Profile: This product will ensure improvement of service quality and avoidance of unexpected and lengthy downtime, while allowing your customers continuous support, without loss of revenue or critical business interruption. This product will also enhance communication and avoid misunderstandings because the characteristics and quality of service and maintenance are clearly defined and measured and an action protocol is set into place, with the respective responsibilities of the service providers being clearly established in writing. These agreements will encompass customer needs, technological advances, service level fulfillment, real costs of service, problems relating to IT service and their probable causes, compromise in alignment with corporate structure, allocation and reallocation of resources, corporate compliance and service quality and sustainability.

Product Detail: Maintenance Agreements provide a tool for continuous monitoring of the services we provide to ensure service delivery while helping to identifying the weakest links in the chain so they can be improved. This product will act as a reference document and define the essential aspects, objectives and measurable service levels, as well as the key service level indicators and description of services. It will also define who is going to provide these services and how, in addition to indicating what the necessary resources will be to provide these services, while ensuring alignment with your customer needs. This allows for continuous maintenance and improvement of the quality of services we offer.